Remote Customer Success Manager - Cloud Growth & Adoption

DoiT International; Remote; IDR 1.169.004.000 - 1.503.007.000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to enhance customer relationships in a fully remote role. You will be pivotal in ensuring customer satisfaction and driving product adoption. Ideal candidates have 3+ years in customer success or account management, strong interpersonal skills, and a data-driven approach. Join a dynamic team with a focus on innovation and customer-centric values.

Benefits

Unlimited PTO

Flexible Working Options

Professional Development Stipend

Qualifications

• 3+ years of customer success, account management, consulting, or software sales experience.
• Strong organizational skills leveraging modern sales tools.
• Ability to interact with enterprise customer teams at various levels.

Responsibilities

• Gain a comprehensive understanding of the customer experience.
• Manage a portfolio of customers by fostering relationships across diverse stakeholders.
• Ensure customers achieve their objectives and guide them through pivotal moments.

Skills

Customer success

Technical consultation

Account management

Data-driven approach

Interpersonal skills

Fluent in English

Job description

A leading technology firm is seeking a Customer Success Manager to enhance customer relationships in a fully remote role. You will be pivotal in ensuring customer satisfaction and driving product adoption. Ideal candidates have 3+ years in customer success or account management, strong interpersonal skills, and a data-driven approach. Join a dynamic team with a focus on innovation and customer-centric values.