Supply Chain jobs in Großbritannien

Software Support Manager – Blackburn, Lancashire

This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, ideal for someone with strong technical skills, team leadership experience, and a passion for outstanding customer service.

• Lead and manage a team of software support analysts, first-line support staff, and third-party service providers
• Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations
• Drive service quality through continuous improvement of standards, processes, and SLA adherence
• Build and maintain strong customer relationships, serving as an escalation point and trusted advisor
• Produce and present performance reports and insights to senior management
• Identify out-of-scope work and manage appropriate commercial handling and chargebacks

• 3+ years’ experience managing a technical support, software support, or service desk team (ideally 5–10 people)
• Experience in a software environment; ERP, supply chain, or POS system background advantageous
• Proven track record of meeting SLAs, improving customer outcomes, and driving service success
• Strong communication and stakeholder management skills
• Hands-on familiarity with ticketing systems, ERP platforms, POS software, and Microsoft 365
• Collaborative leadership style with a focus on mentoring, motivation, and continuous improvement

This company offers opportunities for progression in a growing software business where your impact on customer experience and service innovation is valued.

Keywords: Software Support Manager, Service Delivery Manager, Customer Service Manager, Service Desk Leader, Helpdesk Manager, Application Support, ERP, POS, ticketing systems, Blackburn, Lancashire, Bolton, Darwen, Haslingden, Lower Darwen, Rawtenstall, Accrington, Preston

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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Location: Blackburn, United Kingdom

Employment: Permanent

Salary: £40,000 - £45,000 with excellent benefits