Customer Success Executive

Ricoh; Northampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK seeks a Customer Success professional to enhance the client experience and support internal sales teams. Responsibilities include engaging with clients to drive satisfaction, resolving issues, and collaborating with various departments. Ideal candidates will have experience in client-facing roles, strong communication skills, and a customer-first approach. Exceptional benefits and a competitive salary await.

Benefits

Competitive salary and bonus

Comprehensive benefits

Company car or allowance

Cycle-to-work scheme

Qualifications

• Experience in customer success or account management in a B2B or SaaS context.
• Strong attention to detail and organizational skills.
• Excellent communication abilities across all levels.

Responsibilities

• Support internal sales teams in the sales cycle and post-sales activities.
• Liaise with departments for coordinated customer support and success.
• Meet or exceed service levels and contribute to customer satisfaction.

Skills

Customer success

Account management

Communication

IT literacy

Attention to detail

Tools

Oracle

Job description

Social network you want to login/join with:

Job Responsibilities

1. Act as a key support resource for internal sales teams, contributing to a seamless sales cycle and ensuring timely post-sales activities to enhance customer experience.
2. Liaise between Sales and departments such as Order Processing, Credit Control, and Supply Chain to coordinate workflows and support customer success by anticipating needs and removing obstacles.
3. Collaborate to improve the customer journey from order to fulfillment, allowing sales teams to focus on strategic engagement and revenue growth.
4. Apply a customer-first mindset, contribute insights for process improvements, and escalate recurring issues or inefficiencies.
5. Coordinate with sales teams and stakeholders to resolve customer issues promptly and deliver high-quality service.
6. Meet or exceed service levels and KPIs as outlined by the Customer Success Team Leader, contributing to business wins.
7. Provide consistent support and process reliability to enhance customer retention and satisfaction.

Ideal Candidate Profile

• Experience in customer success, account management, or similar client-facing roles, preferably in B2B or SaaS environments.
• Track record managing mid-to-large client accounts with outcomes in retention, expansion, and satisfaction.
• Understanding of revenue drivers, sales cycles, and customer buying behavior.
• Ability to identify upsell/cross-sell opportunities and contribute to account growth.
• Excellent communication skills at all levels.
• Good IT literacy and numeracy skills, including working with databases.
• Strong attention to detail, time management, and organizational skills.
• Ability to work under pressure and independently.
• Knowledge of Oracle or similar tracking software is advantageous.

Application Encouragement

We receive a high volume of applications, so we encourage you to apply promptly.

What We Offer

We value your unique energy and offer opportunities to shape the future. Our benefits include:

• Role-specific working conditions
• Competitive salary, bonus, and comprehensive benefits such as holiday entitlement, volunteering leave, holiday purchase scheme, and health and wellness programs
• Company car or allowance (role-specific), cycle-to-work scheme