Field Service Manager

Idibu; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medical diagnostics company is seeking a Service Manager to lead a team in Gateshead. The role involves managing customer service operations, coordinating maintenance schedules, and ensuring service support both locally and internationally. Candidates should have at least 2 years of experience in a technical service environment and a strong understanding of electronics and mechanics. This position offers full-time hours and the opportunity to work in a dynamic, customer-focused team.

Qualifications

• Minimum 2 years experience as a Service Manager or Team Leader.
• Proven track record managing customer-facing service teams.
• Strong understanding of electronics, mechanics, and software.

Responsibilities

• Lead and develop a skilled team of service engineers.
• Plan and schedule maintenance and repair visits.
• Provide service support within the UK and internationally.

Skills

Team leadership

Customer-facing service

Technical support

Problem-solving

Education

Relevant technical qualification or experience

Job description

CK Group are currently recruiting for a Service Manager on behalf of a medical diagnostic company.

Location

This role will be based at their site in Gateshead and is a permanent role with Mon-Fri daytime working hours.

Salary

Competitive (depending on experience)

The Role

The successful candidate will lead and develop a skilled team of service engineers working closely with the Technical Support Team to ensure all customer issues are resolved efficiently and within key performance targets.

This is primarily a site-based role with travel for emergency cover and support estimated to be less than 25%. International travel will be required more than UK travel.

Responsibilities

• Plan coordinate and schedule all preventive maintenance and repair visits
• Act as a forward-facing point of contact for customers and distributors
• Provide direct and remote service support within the UK and internationally
• Ensure emergency breakdown response within 24 hours (MonFri)
• Lead train and develop the service team to meet performance goals

Your Background

• Minimum 2 years experience as a Service Manager or Team Leader in a technical service environment
• Proven track record managing and developing customer-facing service teams
• Strong understanding of electronics mechanics and software (qualification or relevant experience required)
• Medial diagnostics experience would be advantageous

Apply

It is essential all applicants hold entitlement to work in the UK. Please quote job reference 161902 in all correspondence.

INDCH

Employment Type : Full Time Experience: years Vacancy: 1