Hotel Services Manager

Ideal Personnel and Recruitment Solutions; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in Milton Keynes is seeking a Hotel Services Manager to ensure the highest service quality within their client organization. The role involves leading the hotel service team, ensuring compliance with safety regulations, and providing operational support across departments. The ideal candidate will have extensive experience in a similar role or show potential for growth. This position requires working 5 days out of 7.

Qualifications

• Experience in a similar role or high potential for career advancement.

Responsibilities

• Lead the hotel service team and ensure training in service standards.
• Comply with health, safety, and hygiene regulations.
• Manage duty management procedures and cover shifts.

Skills

Customer service excellence

Team leadership

Health and safety compliance

Operational support

Job description

Hotel Services Manager Ideal Personnel and Recruitment Solutions•Milton Keynes, Buckinghamshire, UK

Our client has a vacancy for a Hotel Services Manager to maintain the highest level of service quality throughout the organisation. You will ensure customer expectations are met and where possible exceeded. To provide operational support to all departments and to support the food service areas.

You will need sound experience in a similar role or have real potential to step-up in your career development. The role is working 5 days out of 7.

DUTIES AND RESPONSIBILITIES

• Lead the hotel service team, working with the line managers to ensure all Restaurant, Bar and Guest Care team members receive on-going training and development in service standards and delivery in order to meet both business and appraisal objectives.
• To be aware of and to comply with company and legal requirements including health, safety and hygiene.
• To manage the duty management team and to ensure that duty management procedures and work instructions are implemented.
• To cover duty management shifts and to carry out all tasks in relation to this.
• To be aware of business capacity and any specific requirements and to ensure correct resources are available.
• To collaborate and communicate with all members of the Management team to ensure continuity at all times.
• To be present at ...