Service Manager

Sanderson Government & Defence; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology firm in the United Kingdom seeks an experienced Service Manager responsible for overseeing BAU service delivery, ensuring SLA compliance, and driving continuous service improvements. The ideal candidate will excel in complex client environments and demonstrate strong stakeholder management skills. This position offers a competitive salary, pension scheme, and various benefits including private healthcare and recognition programmes.

Benefits

Competitive salary

Pension scheme

Private healthcare

Gym membership

Childcare vouchers

Recognition programmes

Qualifications

• Strong service ownership with ability to work in complex environments.
• Confidence handling pressure and ambiguity.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own BAU service delivery and meet contractual SLAs.
• Drive cost optimisation and continuous service improvements.
• Lead daily stand-ups and manage escalations.

Skills

Service ownership mindset

Stakeholder management

Communication skills

Ability to work under pressure

Job description

Service Manager

We are working alongside a large technology firm seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission‑critical environment.

You’ll act as the single service owner, working within a DevSecOps and Agile model, coordinating continuous service improvements and providing clear direction across teams.

What you’ll be doing

• Owning BAU service delivery and meeting contractual SLAs
• Driving cost optimisation and service improvements
• Ensuring Run teams understand client deliverables and priorities
• Leading daily stand‑ups and managing escalations
• Ensuring Business Continuity Plans are in place and aligned with client BCPs

What you bring

• Strong service ownership mindset with the ability to work in complex client environments
• Confidence operating under pressure and navigating ambiguity
• Excellent stakeholder management and communication skills
• A proactive, results‑driven attitude with a passion for change and improvement
• Willingness to travel to client meetings when required

Desirable experience

• Vendor, financial, risk and change management
• Performance metrics, negotiation and conflict resolution
• Trusted advisor approach with strong customer focus
• Ideally a sole British national

What we offer

• Competitive salary and pension scheme
• Select benefits (private healthcare, gym membership, childcare vouchers & more)
• Perks at Work discounts
• Recognition programmes, incentives and regular social events

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason please let us know when you apply or talk to the recruiters directly so we can support you.