Advice Service Manager

North Yorkshire Citizens Advice and Law Centre; Harrogate; On-site; GBP 28,000 - 33,000; Full time

Job summary

A charitable organization is seeking an Advice Session Supervisor/Advice Service Manager to oversee advice sessions and manage teams in Harrogate. The ideal candidate will have experience delivering advice on housing, debt, or benefits, as well as excellent communication skills and IT aptitude. This role offers a competitive salary range of £28,578 – £32,792 pro rata, and the opportunity to make a significant impact within the community.

Qualifications

• Experience in delivering advice on benefits, debt, or housing.
• Strong IT skills and ability to prioritize workloads.
• Good understanding of equality and diversity.

Responsibilities

• Manage practicalities of advice sessions.
• Maintain quality standards.
• Guide advisers to deliver accurate advice.

Skills

Communication

Leadership

IT Skills

Client-centred advice

Job description

Advice Session Supervisor/Advice Service Manager

Do you have experience of delivering advice on issues such as benefits, debt or housing? Are you an excellent communicator who enjoys supporting others and leading by example? If so, this could be the ideal next step for you.

North Yorkshire Citizens Advice & Law Centre

North Yorkshire Citizens Advice & Law Centreury окна independent charity providing free, confidential and impartial advice. With offices across North Yorkshire, we support more than 25,000 people each year. We are seeking an Advice Session Supervisor/Advice Service Manager to provide support and supervision to staff and volunteers working in our offices, remotely and at outreach locations.

In this role, you will manage the practicalities of advice sessions, maintain quality standards and guide advisers to deliver accurate, client‑centred advice. Strong IT skills, the ability to prioritise workloads and a good understanding of equality and diversity are essential.

Applicants must be able and willing to work in one of our North Yorkshire offices: Harrogate, Malton, Northallerton, Richmond, Scarborough, Selby, Skipton or Whitby. Preference will be given to candidates able to travel to and work in the Harrogate area.

• Open 5 January 2026
• Closes 19 January 2026, 09:00
• North Yorkshire
• Full Time, Part Time, Temporary
• £28,578 – £31,675 pro rata per annum (Supervisor) and £31,675 – £32,792 pro rata per annum (Manager)