Guest Service Manager

Valor Hospitality Careers UK; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality management firm is seeking an experienced Guest Services Manager for their hotel in Aberdeen. This role emphasizes hands-on leadership in a fast-paced environment, ensuring excellent guest experiences and team support. Key responsibilities include leading front desk operations, managing guest services, and mentoring staff. Ideal candidates will have previous hotel experience, strong problem-solving abilities, and effective communication skills. Competitive pay and opportunities for career growth await in this supportive team atmosphere.

Benefits

Competitive pay, negotiable depending on experience

Company pension

Employee discounts and discounted or free food

Health & wellbeing programme

Company events

Free on-site parking

Career growth opportunities

Qualifications

• Previous experience as a Duty Manager, Guest Services Manager, or similar role.
• Strong front-of-house knowledge with a natural leadership style.
• Ability to multitask and prioritise in a fast-moving environment.

Responsibilities

• Lead front desk operations and act as Duty Manager when required.
• Deliver warm, confident, and professional guest service.
• Handle guest feedback and complaints professionally.

Skills

Leadership

Customer Service

Problem-solving

Communication

Multitasking

Tools

Opera

Job description

Lead the welcome. Set the standard. Make every stay count.

We’re looking for an experienced Guest Services Manager (or strong Duty Manager ready to step up) to join our established and high-performing team at Holiday Inn Express Aberdeen Airport.

This is a hands‑on leadership role at the heart of the hotel — perfect for someone who thrives in a fast‑paced environment, enjoys leading from the front, and takes real pride in delivering outstanding guest experiences.

At Valor Hospitality, we believe great hotels are built on great people. That means supporting our teams, trusting our leaders, and creating an environment where everyone can do their best work.

The Role

As Guest Services Manager, you’ll be a visible leader on shift, setting the tone at the front desk and across the hotel. You’ll ensure brand standards are delivered consistently, guests feel genuinely welcomed, and the team is supported, coached, and motivated. You’ll be comfortable running shifts, handling issues calmly and professionally, and stepping in wherever needed to keep the operation running smoothly.

Key responsibilities include:

• Leading front desk operations and acting as Duty Manager when required
• Delivering warm, confident, and professional guest service at all times
• Handling guest feedback, issues, and complaints with care and confidence
• Supporting check‑in and check‑out, payments, and guest queries
• Mentoring and developing front office team members
• Managing rotas, payroll input, stock taking, and ordering
• Ensuring brand standards, cleanliness, and presentation are always on point

What you’ll bring

You’re an experienced hotel operator with strong front‑of‑house knowledge and a natural leadership style. You stay calm under pressure, communicate clearly, and know how to bring a team with you — even on the busiest days.

• Previous experience as a Duty Manager, Guest Services Manager, or similar role
• Experience using Opera (preferred)
• Excellent communication and phone etiquette
• Strong customer service skills with a problem‑solving mindset
• The ability to multitask and prioritise in a fast‑moving environment
• Good attention to detail and solid computer skills
• Additional languages are a bonus, but not essential

Why join us?

Because you’ll be joining a supportive, close‑knit team in a well‑run airport hotel — with the backing of Valor Hospitality and the strength of a globally recognised brand.

We offer:

• Competitive pay, negotiable depending on experience
• Company pension
• Employee discounts and discounted or free food
• Health & wellbeing programme
• Company events
• Free on‑site parking
• Real opportunities to grow your career with Valor Hospitality

Job type: Full‑time

Work location: In person

If you’re passionate about hospitality, enjoy leading teams, and want to be part of a hotel where people genuinely matter — we’d love to hear from you.