Service Manager jobs in South Africa

Can you lead the development and delivery of connected and automated mobility licensing services for DVSA?

Have you worked with internal and external stakeholders to implement road transport licensing or compliance processes?

Do you have the expertise to act as a subject matter expert for road transport licensing regulation, maintain high service standards and manage risks in day-to-day operations?

If so, we’d love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

The Connected and Automated Mobility Services team is seeking a Licensing Manager to lead the development and delivery of new CAM licensing services for DVSA, including Automated Passenger Services permits and No-User-in-Charge Operator licensing. The role will integrate these services into DVSA’s regulatory framework and represent CAMS with key stakeholders. Acting as a subject matter expert, you will oversee daily service delivery, set and maintain standards, and ensure risks are effectively identified, managed and escalated.

Your responsibilities will include, but aren’t limited to:

• Design, develop, and implement the APS permitting scheme and NUiCO licensing
• Ensure alignment with The Automated Vehicles Act 2024 regulatory framework
• Interpret and apply relevant legislation and regulations to shape operational policies
• Work with DfT colleagues and key stakeholders, as appropriate, to ensure that developments in UK and EU (European Union) legislation support the Agency’s and Department’s overall CAMS strategy
• Build and lead a team to support service operations and continuous improvement
• Oversee day-to-day delivery of CAMS licensing services.Provide detailed CAMS licensing product knowledge to key stakeholders
• Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.