Office Assistant-Jobs in Großbritannien

The post holder will work within a centralised community administration department within the Lighthouse Child Development Centre (the Service) providing a comprehensive administration service that will support clinical services and functions within Trust localities. The Lighthouse Centre is open Monday to Friday between the hours of 8am and 5pm. The Service will ensure the timely and accurate recording of all activity across services using Trust and partnership information systems. The service will require a team approach to ensure cover for absence across all services/locations and the post-holder will be required, on occasion, to provide cover.

• Provide secretarial duties and act as telephone agents to ensure ideal customer service and immediate access.
• Handle incoming and outgoing telephone enquiries, including high‑risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers, maintaining strict confidentiality at all times.
• Record accurate messages and follow them up in accordance with departmental guidelines.
• Scan and upload documents into SystmOne, the referral portal (MyCareBridge), and manage tasks, emails, walk‑in enquiries and telephone enquiries.
• Book prescription slots, coordinate prescription requests and liaise with parents/carers regarding the process.
• Provide cover for the reception role as per rota (8am‑5pm) and meet, greet and check in patients.
• Verify and liaise patient information with healthcare assistants.
• Administer the referral portal accurately, replicating referral information as directed.
• Deal face‑to‑face with clients seeking further help/information and manage hostile or aggressive behaviour appropriately.
• Exchange confidential and sensitive information with staff, patients/clients and carers in person or via telephone.
• Respond to queries raised by patients, relatives, GPs or other healthcare professionals internally and externally, often dealing with complex medication or clinical issues.

• Provide professional references covering the last three years of employment; personal or character references are not accepted.
• Accept responsibility for the cost of the initial DBS check, which will be deducted from the first salary.
• Have both COVID‑19 vaccinations as required by the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021.
• Pass a robust safer recruitment and safeguarding assessment in line with the Trust’s commitment to child, young person and vulnerable adult welfare.
• Possess strong communication, persuasion, reassurance and empathy skills, especially when dealing with high‑risk or hostile callers.
• Have a working knowledge of SystmOne and MyCareBridge referral portal (or willingness to be trained).

The Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services, those with learning disabilities and anyone who may benefit from disability or veteran support. If you require the application form in another format (Braille, audio tape, etc.) please contact the Recruitment Department on 01375 364513 or email [email protected].

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5 % of your pensionable pay.
• Staff discounts including Blue Light Card, NHS discount offers, and staff benefits.
• £8 k relocation package if you move to Essex to join us.
• Interest‑free season ticket loans covering the cost of travelling to and from work via tram, rail or bus.
• Flexible working available from day one for most roles.

The Trust reserves the right to expire vacancies prior to the closing date if they so wish. Applicants who do not hear from the Trust within three weeks of the closing date may be considered unsuccessful.