Administration Assistant

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Bracknell; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare organization in Bracknell is seeking a dedicated postholder to manage dental referrals and provide administrative support. The role involves liaising with staff and the public, ensuring efficient referral processing, and maintaining records. Flexibility, excellent communication, and a commitment to patient care are essential. This full-time position offers comprehensive benefits, including generous annual leave and development opportunities.

Benefits

Flexible working options

27 days' annual leave

Generous NHS pension scheme

Learning and career development opportunities

'Cycle to Work' scheme

Discounts at retailers

Staff networks for diversity and support

Free parking

Qualifications

• Experience in handling dental referrals and managing patient data.
• Ability to respond to inquiries with empathy and professionalism.
• Skilled in general office duties and administrative support.

Responsibilities

• Process dental referrals and maintain patient records.
• Handle inquiries via mail, phone, and email accurately.
• Perform general office duties such as filing and ordering supplies.

Skills

Effective communication

Data input and management

Customer service

Empathy and understanding

Tools

Sensei dental software

Job description

The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service. Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role.

Main Duties

• Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.
• To be responsible for the processing of enquiries, letters and reports.
• To record, collate and present service activity reports, audits and surveys as required.
• To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.
• To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.
• To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.
• To take responsibility for cascading information throughout the service as required.
• Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying and shredding.

Values at Berkshire Healthcare

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Benefits of Working for Us

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

FOR SECONDMENT ROLES ONLY – If the secondment role becomes permanent, the successful candidate may be offered the permanent position.