Operations and Administration Assistant

Women's Aid; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national charity in the UK is seeking an Operations and Administrations Assistant to provide support for office management and operational functions. You'll manage email queries, coordinate equipment for new starters and leavers, and help maintain office organization. The ideal candidate has strong administrative skills with experience using Office 365. This role includes generous annual leave, flexible working arrangements, and wellness benefits.

Benefits

25 days annual leave plus bank holidays

7% employer pension contribution

Flexible working and TOIL scheme

Wellness benefits, including flu vaccines and employee assistance

Qualifications

• Experience of a customer facing administration or support role.
• Experience of building and maintaining strong relationships.
• Excellent computer skills and experience using Office 365 packages.

Responsibilities

• Co-ordinate the main email inbox and respond to enquiries.
• Manage equipment for starters and leavers.
• Update central asset register of equipment.
• Support upkeep and management of office space.

Skills

Customer facing administration or support experience

Building and maintaining strong relationships

Working in a team and individually

Excellent computer skills

Experience using Office 365

Job description

The Operations and Administrations Assistant role will work flexibly to support a range of charity functions, specifically office management with a varied range of responsibilities, and will be crucial in keeping Women's Aid running efficiently. This role will provide administrative and operational support for the organisation, including maintaining Health and Safety arrangements in the office, managing incoming email queries to our main info@ email address, managing equipment provisions for starters and leavers and keeping the office equipment running smoothly.

Key duties and responsibilities of the Operations and Administrations Assistant:

• Co-ordinate the main Women's Aid email inbox, responding to enquiries and passing emails to subject experts to answer where needed.?
• Opening incoming post and passing information to the relevant people.
• Organise and ship new starter's equipment.
• Organise the return of leaver's equipment.
• Update central asset register of WA equipment.
• Handling and dispatching material requests from WA website.
• Supporting upkeep and?management of the office space?and consumable resources.

What we are looking for in our Operations and Administrations Assistant

• Experience of a customer facing administration or support role.
• Experience of building and maintaining strong relationships.
• Experience of working within a team and individually to achieve success.
• Excellent computer skills and experience using Office 365 packages.

Women's Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Our support services, which include our Live Chat, the Survivors' Forum, the No Woman Turned Away Project, the Survivor's Handbook, Love Respect (our dedicated website for young people), the national Women's Aid Directory and our advocacy projects, help thousands of women and children every year.

Benefits

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a 'Headspace' app for mindfulness, and 'Reflective Practice' sessions.

Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women's Aid to be able to provide lifesaving services for women and children across England.