Occupational Health Receptionist / Administration Assistant

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare organization in Dudley is seeking a candidate for administrative clerical duties within the Occupational Health Team. The role includes data entry, reception duties, and the maintenance of staff health records. Candidates should be able to maintain confidentiality and possess strong communication skills. The organization offers a supportive and inclusive workplace, with a commitment to employee well-being and development.

Qualifications

• Experience in a busy office environment.
• Ability to maintain confidentiality.
• Strong communication skills.

Responsibilities

• Accurately input data onto IT systems.
• Respond to telephone calls efficiently.
• Maintain staff health records.

Job description

The postholder will be based within the Occupational Health Team and will undertake various administrative clerical duties within a busy office environment while maintaining confidentiality at all times. Activities will include reception duties, filing and record maintenance, data entry and secretarial work to support the administrative and nursing teams. The role involves providing a client-focused reception service in an efficient, courteous and welcoming manner, ensuring that service users and visitors are comfortable while waiting to be seen and maintaining communication so that they are aware of any unavoidable delays.

Key Responsibilities

• Accurately input data onto the dedicated OH&WBs IT system and ensure that information entered is updated accurately in line with the protocols set by key system administrators.
• Respond to telephone calls quickly and process them to the appropriate member of staff or take a message, being responsible for ensuring it is properly passed on to its intended recipient.
• Be responsible for filing and maintaining staff health records so that documentation is presented in chronological order and that folders are easily available to staff needing to access them.

About the Dudley Group

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.