Administrative Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local NHS Foundation Trust is seeking an experienced administrator to join the Pain Management administrative team. The role involves processing patient appointments, maintaining databases, and performing various administrative tasks. The successful candidate will possess strong interpersonal and organizational skills. Benefits include access to the NHS Pension Scheme, generous holiday days, and a variety of learning opportunities.

Benefits

NHS Pension Scheme

27 days holiday

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Experience working in NHS environment preferred.
• Ability to work well under pressure and manage time effectively.
• Proficiency in managing electronic databases.

Responsibilities

• Receive and process incoming mail.
• Book and reschedule patient appointments.
• Maintain electronic patient database and worklists.
• Type clinical and administrative letters.
• Perform general administrative tasks.

Skills

Administrative skills

Interpersonal skills

Secretarial skills

Audio-typing

Telephone communication

Job description

Responsibilities

The post will provide a varied and interesting workload including but not limited to these key areas:

• Receiving and processing all incoming mail.
• Booking and rescheduling patient appointments with the appropriate clinician.
• Be the first point of contact for all telephone enquiries.
• Maintain electronic patient database and worklists, ensuring all items are actioned in a timely manner, and to elevate any issues accordingly.
• Typing clinical and administrative letters, as well as covering for the Medical Secretaries or Audio typists during periods of absence.
• General administrative tasks including monitoring and ordering stock and supplies, managing shared inboxes and emails, scanning, printing, diary management.
• Monitor templates for vacant clinic appointments and use initiative and judgement to place expedite appointments within appropriate timeframes.
• Produce reports and other documents as required to analyse worklists and provide information.

The post holder can be based at either York or Scarborough Hospital. There may be a requirement for cross‑site travel as and when required. We encourage any interested candidates to contact the recruiting manager to discuss the role.

Are you an experienced administrator? Are you looking for a new challenge? We are looking for a highly motivated, compassionate person to join the Pain Management administrative team within the Surgery Care Group. We are consistently working towards improving the service for our patients and are seeking someone who can demonstrate excellent interpersonal and administrative skills. Exceptional secretarial and audio‑typing skills are essential, and previous NHS experience and knowledge of medical terminology would be an advantage. The successful candidate will be required to work well under pressure, prioritise the demands of a busy service and manage their time and workload effectively. You must possess excellent telephone communication skills and be able to develop good working relationships with the administrative, managerial and clinical colleagues to work as an effective member of the team.

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.

For further information on the range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.