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Customer Success & Operations Lead - Agriculture Tech
TELUS Agriculture & Consumer Goods
England
Presencial
GBP 30.000 - 40.000
Tempo integral
Há 12 dias

Resumo da oferta

A leading agricultural technology firm in the United Kingdom is seeking an Operations Support Manager-Customer Service Advisor. This role involves providing product support to customers via various channels and troubleshooting software issues. Ideal candidates will possess excellent customer service skills, strong communication proficiency, and a proactive approach to problem solving. Responsibilities also include logging interactions, collaborating with teams, and creating learning resources. Applicants should be prepared to travel within the UK for customer training and events.

Qualificações

  • Ability to provide multi-channel support and resolve customer queries.
  • Proactive in creating additional learning resources for self-service.
  • Comfortable working across teams and prepared to travel within the UK.

Responsabilidades

  • Provide product support via phone, email, and chat.
  • Investigate and troubleshoot customer issues.
  • Log interactions in the CRM system.

Conhecimentos

Good computer skills
Analytical problem solving
Strong communication skills
Attention to detail
Time management
Descrição da oferta de emprego
A leading agricultural technology firm in the United Kingdom is seeking an Operations Support Manager-Customer Service Advisor. This role involves providing product support to customers via various channels and troubleshooting software issues. Ideal candidates will possess excellent customer service skills, strong communication proficiency, and a proactive approach to problem solving. Responsibilities also include logging interactions, collaborating with teams, and creating learning resources. Applicants should be prepared to travel within the UK for customer training and events.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.