CX/CS Operations Leader - Data-Driven Revenue Enablement

Nourish Care; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health tech provider in Bournemouth is seeking a strategic CX/CS Operations Manager. You will oversee the performance measurement of CX initiatives, collaborating with senior leadership to define and prioritize strategies based on data-driven insights. This role demands experience in Customer Success Operations within a SaaS environment, along with strong analytical and communication skills. Join a committed team dedicated to enhancing care across the health sector in a hybrid work model.

Benefits

25 days annual leave plus Bank Holidays

Extra paid day off for your birthday

Private Medical Insurance

Pension

Career Development opportunities

Cycle to Work Scheme

Qualifications

• Proven experience in Customer Success Operations in a SaaS environment.
• Hands-on expertise in configuring and administering CRM and CS platforms.
• Strong understanding of SaaS business models and quote-to-cash processes.
• Advanced analytical skills including experience with BI tools.
• Exceptional communication and stakeholder engagement skills.

Responsibilities

• Own the reporting and performance measurement of all CX initiatives.
• Collaborate closely with Customer Success leadership.
• Design and implement scalable process improvements.
• Act as a trusted advisor to senior stakeholders.
• Own the reporting and analytics framework for CX initiatives.

Skills

Customer Success Operations

Data Analysis

CRM configuration

Stakeholder engagement

Operational efficiency

Tools

HubSpot

Gainsight

Power BI

Tableau

Job description

A leading health tech provider in Bournemouth is seeking a strategic CX/CS Operations Manager. You will oversee the performance measurement of CX initiatives, collaborating with senior leadership to define and prioritize strategies based on data-driven insights. This role demands experience in Customer Success Operations within a SaaS environment, along with strong analytical and communication skills. Join a committed team dedicated to enhancing care across the health sector in a hybrid work model.