Customer Success & Operations Lead - Agriculture Tech

TELUS Agriculture & Consumer Goods; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading agricultural technology firm in the United Kingdom is seeking an Operations Support Manager-Customer Service Advisor. This role involves providing product support to customers via various channels and troubleshooting software issues. Ideal candidates will possess excellent customer service skills, strong communication proficiency, and a proactive approach to problem solving. Responsibilities also include logging interactions, collaborating with teams, and creating learning resources. Applicants should be prepared to travel within the UK for customer training and events.

Qualifications

• Ability to provide multi-channel support and resolve customer queries.
• Proactive in creating additional learning resources for self-service.
• Comfortable working across teams and prepared to travel within the UK.

Responsibilities

• Provide product support via phone, email, and chat.
• Investigate and troubleshoot customer issues.
• Log interactions in the CRM system.

Skills

Good computer skills

Analytical problem solving

Strong communication skills

Attention to detail

Time management

Job description

A leading agricultural technology firm in the United Kingdom is seeking an Operations Support Manager-Customer Service Advisor. This role involves providing product support to customers via various channels and troubleshooting software issues. Ideal candidates will possess excellent customer service skills, strong communication proficiency, and a proactive approach to problem solving. Responsibilities also include logging interactions, collaborating with teams, and creating learning resources. Applicants should be prepared to travel within the UK for customer training and events.