Fulfilment Strategy & Operations Lead

Nivoda; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading diamond marketplace is seeking a Fulfilment Strategy & Operations Lead to enhance the reliability and efficiency of its B2B operations. This key role involves optimizing partnerships, driving automation, and ensuring seamless fulfilment processes on a global scale. Ideal candidates will possess strong project management and analytical skills with at least 5 years of relevant experience. The position is fully remote, allowing for collaboration across teams to meet strategic objectives.

Qualifications

• 5+ years of experience in marketplace management or operations.
• Proven track record of driving reliability and optimization.
• Experience leading cross-functional teams in a marketplace setting.

Responsibilities

• Lead efforts to ensure consistent performance and uptime of the marketplace.
• Implement tools and processes for continuous optimization.
• Design and implement a global hubs strategy for delivery.

Skills

Marketplace management

Project management

Analytical skills

Cross-functional collaboration

Problem-solving

Education

Bachelor’s degree in Business, Operations, Supply Chain, or related field

Master’s degree in a relevant field

Tools

Excel

SQL

BI tools

Job description

Location

UK or Spain (fully remote)

Reporting to

VP Fulfilment

About the Role

The Fulfilment Strategy & Operations Lead at Nivoda will ensure the reliability and efficiency of our global B2B diamond fulfilment operations. This high‑impact individual contributor works closely with the VP of Fulfilment to drive key initiatives that optimise the platform’s performance, focusing on courier partnerships, quality, automation, and fulfillment strategies. The role demands a deep understanding of marketplace dynamics, strong analytical and project‑management skills, and a proven ability to lead cross‑functional projects.

Key Responsibilities

• Reliability: Lead efforts to ensure consistent performance and uptime of the marketplace, addressing issues proactively.
• Optimization and Monitoring: Implement and manage tools and processes for continuous optimization and monitoring of marketplace operations.
• Hubs Strategy: Design and implement a global hubs strategy to enhance delivery speed and reliability.
• Partnerships: Build and maintain relationships with logistics partners to expand global delivery capabilities and ensure marketplace reliability.
• Reporting & Dashboards: Create, automate, and maintain reporting tools and dashboards for fulfillment KPIs, SLAs, and strategic tracking. Analyze operational performance, uncover insights, and drive data‑informed decision‑making.
• Quality: Establish and enforce rigorous quality standards across all marketplace functions, ensuring a seamless and trustworthy user experience.
• Batching Strategy: Develop and execute strategies for order batching to optimise processing times and reduce costs.
• Ultra‑Fast, Everywhere: Drive initiatives to achieve ultra‑fast fulfilment times across all markets, ensuring Nivoda’s competitive edge.
• Ongoing Fulfilment: Oversee ongoing fulfilment processes, ensuring they are scalable, reliable, and aligned with business objectives.
• Automation: Lead automation projects aimed at streamlining marketplace operations, from order processing to delivery.
• Cross‑Functional Collaboration: Partner with Product, Tech, Data, and Commercial teams to support execution of key business priorities.

Basic Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
• 5+ years of experience in marketplace management, operations, or a similar role, with a proven track record of driving reliability and optimisation.
• Strong project management skills with experience leading cross‑functional teams.
• Deep understanding of marketplace dynamics, fulfilment processes, and supply chain management.
• Strong analytical skills with experience in Excel, SQL, or BI tools.
• Excellent problem‑solving and process design skills.
• Demonstrated ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

• Master’s degree in a relevant field.
• Experience in the diamond or luxury goods industry.
• Strong analytical skills with the ability to derive insights from data to drive decision‑making.
• Excellent verbal and written communication skills, capable of influencing senior stakeholders.

Competencies

• Strategic thinking with a strong focus on execution.
• Ability to manage multiple high‑impact projects simultaneously.
• Strong leadership skills with the ability to inspire and motivate cross‑functional teams.
• Resilience and adaptability in a fast‑paced, dynamic environment.
• Commitment to quality and continuous improvement.

Performance Outcomes

Marketplace Reliability

• Ensure the marketplace maintains high reliability and uptime, meeting or exceeding industry benchmarks.
• Proactively address and resolve any operational issues that impact marketplace performance.

Operational Efficiency

• Drive significant improvements in marketplace operations through optimisation, automation, and strategic initiatives.
• Achieve measurable gains in fulfilment speed and accuracy across all markets.

Strategic Partnerships

• Develop and maintain key partnerships that contribute to the reliability and growth of the marketplace.
• Leverage partnerships to introduce new capabilities and services that enhance the marketplace experience.

Quality Assurance

• Maintain the highest standards of quality across all marketplace functions, ensuring a consistent and trustworthy user experience.
• Implement and enforce rigorous quality control measures, particularly in fulfilment and order processing.

This role offers an unparalleled opportunity to shape the future of Nivoda’s marketplace, driving its reliability, efficiency, and global expansion in one of the fastest‑growing B2B platforms in the world.