Mortgage Operations Leader - Hybrid

Ultimate Banking Ltd; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A growing specialist mortgage lender in Milton Keynes is seeking a Head of Mortgage Operations to lead daily delivery of loan servicing and savings operations. You will oversee lending journeys and ensure compliance with regulations while enhancing customer experiences. The ideal candidate will have extensive experience in mortgage operations, exceptional leadership skills, and a track record of achieving operational targets. This role offers a competitive salary, considerable bonus potential, a generous pension scheme, and private health care.

Benefits

Considerable bonus opportunity

Generous pension scheme

Private health care

Qualifications

• Strong experience in a senior operations role, covering mortgage lending.
• Proven leadership across completions, servicing, arrears, and collections.
• Experience in managing key external partners.

Responsibilities

• Provide operational leadership and support wider transformation work.
• Lead team oversight to move approved loans through to drawdown accurately.
• Track pipeline activity and team performance to improve processes.

Skills

Leadership in operations

Knowledge of banking regulations

Experience with KYC/AML

Strong delivery focus

Process improvement

Job description

A growing specialist mortgage lender in Milton Keynes is seeking a Head of Mortgage Operations to lead daily delivery of loan servicing and savings operations. You will oversee lending journeys and ensure compliance with regulations while enhancing customer experiences. The ideal candidate will have extensive experience in mortgage operations, exceptional leadership skills, and a track record of achieving operational targets. This role offers a competitive salary, considerable bonus potential, a generous pension scheme, and private health care.