Manager Communications jobs in United Kingdom
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Uniquely
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eTeach UK Limited
B2B Marketing Executive: Campaigns, Content & Events
Get Recruited (UK) Ltd
Innovation Marketing Manager - FMCG Growth & Insights
Intersnack
Window Solutions Sales Specialist | High-End Timber & Sash
Chase Taylor Recruitment Ltd
Sales Representative
Chase Taylor Recruitment Ltd
National Sales Director, Energy Solutions Growth
Dawsongroup Plc
Inbound Sales Pro: Grow Partnerships & Close Deals
Treatwell
Hybrid Airport Customer Service Advisor | Growth & Perks
Jobandtalent
Luxury Client Advisor & Brand Ambassador
Alexander Mcqueen Trading
Senior Town Planner/Associate Town Planner
Penguin Recruitment Ltd
Customer Service Agent- Product Support
Job summary
A leading security solutions provider in the United Kingdom seeks a Customer Service Agent - Product Support to join their team in County Durham. In this role, you will provide technical advice and assist with customer inquiries related to their products. The ideal candidate will be technically minded, customer-focused, and have a strong willingness to learn about the product range. This position offers an opportunity to build a meaningful career within a supportive and collaborative environment.
Qualifications
- Must be technically minded and eager to learn about products.
- Ability to provide effective customer support.
- Develop understanding of the product range.
Responsibilities
- Provide technical advice on products and assist with inquiries.
- Maintain records of technical issues and resolutions.
- Process orders in a timely and professional manner.
Skills
Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.
As our Customer Service Agent- Product Support, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer inquiries efficiently and professionally. In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.
This is a fantastic opportunity for an individual who is technically minded, customer-focused, and eager to develop a deep understanding of our industry-leading products. You dont need to know our products intrinsically now, however you must be keen to become an expert as we can train and develop your knowledge on our products.
- Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
- Maintain accurate records of technical issues and resolutions to improve service quality.
- Process orders efficiently in a timely and professional manner.
- Work with sales, production, and logistics teams to ensure smooth customer interactions and issue r...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.