Manager Communications jobs in United States

The Communications Manager is a key role within the marketing team, responsible for driving the strategic direction and delivery of all communications activities within Heylo. The role encompasses internal communications, customer communications, and external or corporate communications, ensuring alignment with the organisation’s purpose, ‘helping aspiring homeowners and renters find a place to call home.’

Reporting to the Marketing Director and working in close collaboration with the wider Marketing team, this role requires a matrix approach to foster synergy across departments while maintaining consistency in brand voice, customer and stakeholder engagement, and crisis communications.

Key Responsibilities and Accountabilities:

• Lead the development of customer-focused communication strategies across digital and traditional channels, ensuring alignment with the organisation’s mission and values.
• Oversee the management of customer-facing content, including website updates, events, and other outreach materials, ensuring a consistent brand tone of voice and user experience.
• Partner with the Marketing team to design and deliver campaigns that build customer trust, loyalty, and satisfaction.
• Drive innovation in customer communications, leveraging insights, data, and new technologies to meet customer needs effectively.
• Support customer events, including planning, messaging, and on-the-day delivery.

Internal Communications

• Develop and execute a comprehensive internal communications strategy to inform, engage, and inspire staff at all levels.
• Ensure regular, clear, and consistent communication of organisational updates, initiatives, and priorities through appropriate channels (e.g., intranet, newsletters, town halls, email updates).
• Partner with HR to support employee engagement campaigns, and Heylo’s culture initiatives.

External and Corporate Communications

• Work with the Marketing Director on corporate communications efforts, including stakeholder engagement, investor relations, public relations, and crisis communications.
• Build and maintain strong relationships with key external stakeholders, including government bodies, industry partners and media outlets.
• Work with the Marketing Director to develop and deliver communications strategies that promote Heylo’s reputation and thought leadership in the shared ownership housing sector.
• Manage crisis communication plans and lead response efforts.

Person Specification Capabilities and Experience

The candidate will have:

• Proven experience in a related communications role, preferably within the housing sector or property related field.
• Ideally expertise across internal, customer, and corporate communications functions.
• Strong stakeholder management skills, including experience working with senior leaders and external partners.
• Excellent written, verbal, and presentation skills, with the ability to tailor messaging for different audiences.
• A strategic thinker with hands-on experience in delivering communication initiatives.
• Ability to manage crisis communications and navigate challenging situations with professionalism and calmness.
• Collaborative mindset with experience working in cross-functional teams.
• Knowledge of the shared ownership housing sector or affordable housing market.
• Familiarity with digital communication platforms, tools, and best practices
• Experience in event management or supporting high-profile stakeholder events.

Standard Responsibilities

• Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation– We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused– We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration– We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity– We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect– We support each other and value the contribution and ideas of others.

Salary and benefits

Hours of work:Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday:25 days a year plus English Bank Holidays

For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose- Heylo helps aspiring homeowners and renters find a place to call home

Our Mission- Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision- To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Additional information

The employer is ResiManagement Ltd. ResiManagement Ltd provide management services to the Heylo Housing Group Ltd.

Job Type: Full-time

Pay: £45,000.00-£50,000.00 per year

Additional pay:

• Performance bonus
• Company pension
• Cycle to work scheme
• Discounted or free food
• Life insurance
• Work from home

Ability to commute/relocate:

• London SW10 0XF: reliably commute or plan to relocate before starting work (preferred)
• United Kingdom (required)

Location:

• London SW10 0XF (preferred)

Work Location: Hybrid remote in London SW10 0XF

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Job function
  Marketing, Public Relations, and Writing/Editing

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