Customer Service Agent- Product Support

Assa Abloy; North East; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading security solutions provider in the United Kingdom seeks a Customer Service Agent - Product Support to join their team in County Durham. In this role, you will provide technical advice and assist with customer inquiries related to their products. The ideal candidate will be technically minded, customer-focused, and have a strong willingness to learn about the product range. This position offers an opportunity to build a meaningful career within a supportive and collaborative environment.

Qualifications

• Must be technically minded and eager to learn about products.
• Ability to provide effective customer support.
• Develop understanding of the product range.

Responsibilities

• Provide technical advice on products and assist with inquiries.
• Maintain records of technical issues and resolutions.
• Process orders in a timely and professional manner.

Skills

Technical skills

Customer-focused

Willingness to learn

Job description

Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Agent- Product Support

As our Customer Service Agent- Product Support, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer inquiries efficiently and professionally. In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.

This is a fantastic opportunity for an individual who is technically minded, customer-focused, and eager to develop a deep understanding of our industry-leading products. You dont need to know our products intrinsically now, however you must be keen to become an expert as we can train and develop your knowledge on our products.

You would also :

• Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
• Maintain accurate records of technical issues and resolutions to improve service quality.
• Process orders efficiently in a timely and professional manner.
• Work with sales, production, and logistics teams to ensure smooth customer interactions and issue r...