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Hybrid Onsite IT Support Technician – Second Line
Job summary
A global engineering firm based in the UK is seeking a Second-Line IT Support Technician to provide on-site support at their Birchwood Park headquarters. This role involves diagnosing technical issues, supporting end-users, and enhancing technology operations in a collaborative environment. A commitment to customer service and strong problem-solving skills are essential. The organization promotes a culture of care, offering flexible working hours and a comprehensive benefits package.
Benefits
Qualifications
- Excellent customer service and communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a team.
- Experience with EUC environments and management platforms.
Responsibilities
- Provide first-line technical support to end-users.
- Diagnose and resolve hardware and software issues.
- Deliver technical training to end-users.
- Manage stock inventory of IT equipment.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.