Multi-Site IT Support Technician — 33 Days Holiday

The Harrier Group; Highweek; On-site; GBP 28,000 - 36,000; Full time

Job summary

An innovative technology company in Highweek is seeking an IT Support Desk Technician to ensure smooth operations by providing first and second line support for IT systems. Responsibilities include managing user hardware, troubleshooting network issues, and maintaining high service standards. Ideal candidates should have strong knowledge of Windows OS, Microsoft 365, and network fundamentals, along with excellent communication skills. The role includes occasional travel to the Czech Republic and offers a comprehensive benefits package.

Benefits

Great package – pay, bonus and pension

33 days’ holiday

Personal development

Recognition and reward

Health Cash Plan

General Income Protection

Life Assurance

Employee Assistance Programme

On-site parking and great public transport links

Qualifications

• Experience providing 1st and 2nd line IT support in a multi-site or production environment.
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, and Azure/Entra ID.
• Willingness to travel, including occasional trips to the Czech Republic.

Responsibilities

• Provide high-quality 1st and 2nd line technical support via Manage Engine ServiceDesk.
• Set up, configure, and maintain user hardware and peripherals.
• Assist with LAN, WAN, VPN, firewall, and Wi-Fi troubleshooting.

Skills

1st and 2nd line IT support

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Networking fundamentals (DNS, DHCP, TCP/IP)

VPN connectivity

Security tools and protocols

Excellent communication skills

Documentation skills

Tools

Manage Engine ServiceDesk

Zebra printers

Raspberry Pi devices

Cisco Duo

Job description

An innovative technology company in Highweek is seeking an IT Support Desk Technician to ensure smooth operations by providing first and second line support for IT systems. Responsibilities include managing user hardware, troubleshooting network issues, and maintaining high service standards. Ideal candidates should have strong knowledge of Windows OS, Microsoft 365, and network fundamentals, along with excellent communication skills. The role includes occasional travel to the Czech Republic and offers a comprehensive benefits package.