Line 2 IT Support Technician

Amentum; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global engineering firm based in the UK is seeking a Second-Line IT Support Technician to provide on-site support at their Birchwood Park headquarters. This role involves diagnosing technical issues, supporting end-users, and enhancing technology operations in a collaborative environment. A commitment to customer service and strong problem-solving skills are essential. The organization promotes a culture of care, offering flexible working hours and a comprehensive benefits package.

Benefits

Free single medical cover

Enhanced parental leave pay

Professional development reimbursements

Flexible working hours

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Experience with EUC environments and management platforms.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Deliver technical training to end-users.
• Manage stock inventory of IT equipment.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Networking knowledge

Microsoft 365 skills

Experience with IT ticketing systems

Tools

SCCM

Intune

Active Directory

Microsoft Azure

Video Conferencing systems

Job description

At Amentum, we’re not just solving problems; we’re engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you’re passionate about making a real impact and want to be part of a community that values ethical excellence, this is the place where your ambition can thrive.

Here, we believe that success comes from continuously pushing boundaries and working together to deliver on our promises. We embrace challenges with confidence and are dedicated to creating a secure and vibrant future for all.

We’ll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. We offer an exciting range of opportunities to develop your career within a supportive team who always strive to do the right thing for our people, clients and communities.

People are our greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family‑friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships.

Work‑life balance and flexibility is a key focus area for us. We’re happy to discuss hybrid, part‑time and flexible working hours, patterns and locations to suit you and our business.

About the Opportunity

We are seeking a dynamic and customer‑focused Second‑Line IT Support Technician to join our team at our UK Head Quarters, situated at our Birchwood Park, Warrington campus and comprising approximately seven buildings (the majority of business operations are conducted from a small subset of these offices). The other location is Theale, near Reading.

You will be the local and friendly face of IT, providing essential on‑site support to our end‑users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem‑solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment.

Key Responsibilities

• General End‑User IT Support
• Provide first‑line technical support to end‑users via ticketing system, drop‑ins, and scheduled Tech Bars
• Diagnose and resolve hardware and software issues, including device swap‑outs
• Deliver technical training and education to end‑users during Tech Bar sessions
• Provide VIP support to key stakeholders.
• Technical Troubleshooting
• End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom)
• Act as local "hands & eyes" support for second and third‑line support colleagues and external partners
• Assist with IT security incidents
• Collaborate with the Facilities Management team to maintain on‑site service and physical security, e.g. building access control / building management system (BMS)
• Manage stock inventory of IT equipment
• General ticket management, ensuring all tickets are dealt with in a timely and professional manner
• Proactively suggest and implement service improvements
• Participate in the Business Relationship Management function

Essential Skills and Attributes

• Excellent customer service and communication skills
• Strong problem‑solving and troubleshooting abilities
• A "can‑do" attitude and a positive, enthusiastic approach
• Willingness to undertake funded and self‑paced training, to enhance skills & experience
• Ability to work independently and as part of a team
• Professional and presentable demeanor
• Ability to explain technical concepts to non‑technical users
• Ability to work in a fast‑paced environment
• Ability to work well under pressure
• A fun and engaging attitude
• Experience with IT ticketing systems
• Basic networking knowledge
• Experience with EUC environments and management platforms (e.g. SCCM, Intune, Active Directory)
• Cloud Platform experience, particularly Microsoft Azure
• Strong Microsoft 365 (inc. Office 365) skills and experience
• Experience with Video Conferencing and telephony systems.

Our Culture

Our values are built on a strong foundation of safety, integrity, and respect for every individual. People are at the heart of our mission, and we believe in supporting one another through a culture of care and collaboration.

We strive to create a workplace where everyone feels they belong and can thrive. Supporting mental wellbeing and fostering a sense of connection are essential to how we work.

When we embrace different perspectives and work together, we become more innovative, more agile, and more successful.

We partner with VERCIDA, for greater online accessibility please visit www.vercida.com to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.