Hybrid Onsite IT Support Technician – Second Line

Amentum; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global engineering firm based in the UK is seeking a Second-Line IT Support Technician to provide on-site support at their Birchwood Park headquarters. This role involves diagnosing technical issues, supporting end-users, and enhancing technology operations in a collaborative environment. A commitment to customer service and strong problem-solving skills are essential. The organization promotes a culture of care, offering flexible working hours and a comprehensive benefits package.

Benefits

Free single medical cover

Enhanced parental leave pay

Professional development reimbursements

Flexible working hours

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Experience with EUC environments and management platforms.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Deliver technical training to end-users.
• Manage stock inventory of IT equipment.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Networking knowledge

Microsoft 365 skills

Experience with IT ticketing systems

Tools

SCCM

Intune

Active Directory

Microsoft Azure

Video Conferencing systems

Job description

A global engineering firm based in the UK is seeking a Second-Line IT Support Technician to provide on-site support at their Birchwood Park headquarters. This role involves diagnosing technical issues, supporting end-users, and enhancing technology operations in a collaborative environment. A commitment to customer service and strong problem-solving skills are essential. The organization promotes a culture of care, offering flexible working hours and a comprehensive benefits package.