IT Support Technician - Frontline Tech & Training Lead

Care South; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A notable not-for-profit charity in Poole is looking for an IT Support Technician. In this role, you will provide essential IT and software support across the organization, ensuring high technical standards and excellent service. With over 2 years of IT support experience, you will engage with staff, resolve issues effectively, and contribute to a rewarding work environment. If you thrive in a supportive role and are eager to make a difference, apply today to join this dedicated team.

Benefits

Online/retail discounts - Blue Light Card

Employee referral bonus scheme

Contributory pension scheme

Life insurance

Local staff reward programme

Onsite learning and development team

Career progression

Competitive pay rates

Employee assistance and wellbeing programmes

Qualifications

• 2+ years in an IT/Software support role.
• Experience in customer-focused environments.
• Confidence in delivering training.

Responsibilities

• Serve as the first point of contact for IT support.
• Provide clear guidance to staff.
• Resolve issues promptly while maintaining technical standards.

Skills

Customer-focused support experience

Training delivery

Troubleshooting hardware/software/network issues

User engagement both in-person and over the phone

Collaboration skills

Priority management

Proactive problem-solving

Job description

A notable not-for-profit charity in Poole is looking for an IT Support Technician. In this role, you will provide essential IT and software support across the organization, ensuring high technical standards and excellent service. With over 2 years of IT support experience, you will engage with staff, resolve issues effectively, and contribute to a rewarding work environment. If you thrive in a supportive role and are eager to make a difference, apply today to join this dedicated team.