Independent IT Support Engineer (Windows & Mac, Networking)

CV Screen; Coventry; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer to join a friendly, office-based team in Coventry. Candidates will provide remote troubleshooting support, manage CRM cases, and handle warranty returns, among other responsibilities. Ideal candidates will have a solid understanding of networking, experience with SQL Server, and work with both Windows and Mac OS. Salary is between £30,000-£35,000 based on experience, with benefits including a pension scheme and private medical insurance.

Benefits

Company pension scheme

Death in service cover

Free on-site parking

Life insurance

Private medical

Qualifications

• Strong understanding of networking concepts.
• Ideally holds a full UK driving license.
• Experience with SQL Server and database concepts.
• Familiarity with Windows and Mac OS.

Responsibilities

• Provide remote phone support for equipment troubleshooting.
• Identify spare parts and assist distributors.
• Escalate issues to engineers and schedule visits.
• Manage UK support cases in the CRM.
• Test and maintain showroom equipment.
• Handle warranty returns and testing.

Skills

Networking

SQL Server

Windows OS

Mac OS

Job description

A recruitment agency is seeking an IT Support Engineer to join a friendly, office-based team in Coventry. Candidates will provide remote troubleshooting support, manage CRM cases, and handle warranty returns, among other responsibilities. Ideal candidates will have a solid understanding of networking, experience with SQL Server, and work with both Windows and Mac OS. Salary is between £30,000-£35,000 based on experience, with benefits including a pension scheme and private medical insurance.