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Senior Systems Analyst Manager — IT Support Lead
Job summary
A global IT services firm is seeking a Senior Professional Systems Analyst Manager to oversee a support team primarily focusing on SQL Server and Oracle tools. This role involves managing client relationships, ensuring compliance with SLAs, and continuous improvement in service delivery. The ideal candidate will have a minimum of 2 years' experience in the insurance sector and demonstrated leadership skills. The position offers opportunities for professional development while working with international clients.
Qualifications
- Proven ability to advise and influence client direction.
- Experience producing high-standard management documentation.
- Ability to make decisions at appropriate times.
Responsibilities
- Manage support team using SQL Server and Oracle.
- Provide excellent customer service and maintain documentation.
- Responsible for compliance with contractual SLAs.
- Conduct regular audits for process compliance.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.