IT Support Technician

Care South; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A notable not-for-profit charity in Poole is looking for an IT Support Technician. In this role, you will provide essential IT and software support across the organization, ensuring high technical standards and excellent service. With over 2 years of IT support experience, you will engage with staff, resolve issues effectively, and contribute to a rewarding work environment. If you thrive in a supportive role and are eager to make a difference, apply today to join this dedicated team.

Benefits

Online/retail discounts - Blue Light Card

Employee referral bonus scheme

Contributory pension scheme

Life insurance

Local staff reward programme

Onsite learning and development team

Career progression

Competitive pay rates

Employee assistance and wellbeing programmes

Qualifications

• 2+ years in an IT/Software support role.
• Experience in customer-focused environments.
• Confidence in delivering training.

Responsibilities

• Serve as the first point of contact for IT support.
• Provide clear guidance to staff.
• Resolve issues promptly while maintaining technical standards.

Skills

Customer-focused support experience

Training delivery

Troubleshooting hardware/software/network issues

User engagement both in-person and over the phone

Collaboration skills

Priority management

Proactive problem-solving

Job description

Want to be part of something special?

Role: IT Support Technician

Location: Care South Head Office, Commercial Road, Poole, BH14 0HU

Pay: Up to £29,500 per annum, depending on experience

Hours: 37 Hours per week

About The Role

Join our team as an IT Support Technician and become the first point of contact for all IT and Software support across our organisation. In this people focused role, you will provide clear, patient guidance to staff, ensuring issues are resolved promptly while maintaining high technical standards.

If you thrive in a service driven environment, have a passion for delivering reliable technical support and enjoy helping others, this is an exciting opportunity to make a real impact every day.

About You

• Have 2 years+ experiences in an IT/Software support role within a customer focused environment.
• Be confident in delivering training and creating documentation.
• Have Experience troubleshooting hardware, Software and Network Issues.
• Be comfortable engaging with users in person or over the phone.
• Have the ability to work collaboratively.
• Manage priorities effectively.
• Have a proactive approach to problem solving.

Your Rewards And Benefits

At Care South, we really value all our staff, whatever the role. We offer a stimulating and incredibly rewarding career. We celebrate all our staff every year through the Care South Stars Awards. Our comprehensive package includes:

• Online/retail discounts - Blue Light Card.
• Employee referral bonus scheme.
• Contributory pension scheme.
• Life insurance.
• Staff association.
• Local staff reward programme
• Onsite learning and development team.
• Career progression.
• Competitive pay rates.
• Employee assistance and wellbeing programmes.

Ready to Join Us?

If you’re supportive, and ready to make a difference, we’d love to hear from you. Apply today and become part of something truly special.

About Us

PEOPLE | PASSION | PURPOSE

Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.

As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.

If you have any questions, please contact the recruitment team on 01202 712448.