A not-for-profit housing association in Cambridge seeks a customer service professional to support housing teams in providing effective services. Candidates should have relevant vocational qualifications and a strong background in customer service. Excellent communication and organizational skills are essential. The employer emphasizes flexibility in work arrangements, aiming to create a supportive work environment.
Leistungen
Defined contributions pension scheme
Life assurance
Employee Assistance Programme
Private medical insurance
28 days annual leave
Qualifikationen
Experience working in property maintenance teams.
Ability to manage feedback and identify service gaps.
Experience creating and maintaining accurate records.
Aufgaben
Deliver high quality services to customers and stakeholders.
Support housing and property teams in service delivery.
Proactively manage arrears and empty homes.
Kenntnisse
Customer service experience
Excellent communication skills
Proactive listening
Organizational skills
Planning work effectively
Ausbildung
Vocational qualification at level 3 in Customer Service Housing or Business Administration
Jobbeschreibung
A not-for-profit housing association in Cambridge seeks a customer service professional to support housing teams in providing effective services. Candidates should have relevant vocational qualifications and a strong background in customer service. Excellent communication and organizational skills are essential. The employer emphasizes flexibility in work arrangements, aiming to create a supportive work environment.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.