Front Office Manager

Alter Domus; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm in London seeks a Senior Office Coordinator to manage front desk operations and ensure a welcoming environment for clients and employees. The ideal candidate will possess exceptional customer service skills, advanced proficiency in Office Software, and at least three years’ experience in a similar role. This position offers opportunities for professional development and competitive benefits.

Benefits

Support for professional accreditations

Flexible arrangements and generous holidays

Continuous mentoring

Active social committees

24/7 support from EAP

Employee Share Plan opportunities

Qualifications

• Minimum of three years’ experience in a similar role.
• Exceptional customer service skills.
• Advanced proficiency in Office Software.

Responsibilities

• Manage front desk operations and greet visitors.
• Coordinate meetings and oversee meeting room schedules.
• Ensure operation of meeting room technology.

Skills

Customer service

Time management

Problem-solving

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

JOB DESCRIPTION

As a Senior Office Coordinator, you will report directly to the Head of Property Management and be the first point of contact for our clients and employees ensuring a professional and welcoming environment. The role involves managing front desk operations, handling administrative tasks, and ensuring a smooth and professional front desk operation.

• Greet office visitors and callers, making them feel welcome and comfortable, answering any questions, and transferring callers to appropriate lines.
• Overseeing meeting room schedules and coordinating meetings for the office, ensuring the meeting rooms are always booked, prepared, and cleaned.
• Ensure seamless operation of meeting room technology by assisting visitors and employees with setup and troubleshooting of IT-related equipment.
• Sort and distribute mail and manage inbound and outbound packages and mail.
• Manage visitor logs, access cards and maintain security protocol.
• Provide additional support as needed, adapting to evolving priorities and challenges, and demonstrating flexibility in managing various tasks.
• Work with Leadership Team in our London Office to ensure clients feel welcome when visiting our office (meeting room bookings, taxi reservations etc…).
• Actively contribute to the planning, coordination and successful execution of company client events.
• Provide seamless continuity of office operations by acting as a backup for the Office Manager when required.

PROFILE

Successful candidates must have a minimum of three years’ experience in a similar role and must possess exceptional customer service skills with a passion for providing exceptional service. The role requires an advanced proficiency in Office Software (Excel, PPT, Word) and time management skills, a proactive approach to problem-solving and the ability to prioritize tasks effectively. The selected candidate must be able to work independently under pressure and maintain discretion and professionalism to be able to excel as a Senior Coordinator in AlterDomus.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.