Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Glasgow; On-site; GBP 26,000 - 35,000; Full time

Job summary

A global digital services company is hiring a Content Moderator / Customer Service Agent fluent in Italian to join their team in Portugal. You will ensure user safety, handle inquiries, and moderate content. This full-time role offers relocation assistance, a multicultural work environment, and growth opportunities. Ideal for passionate professionals looking to enhance their careers in a supportive and modern office setting.

Benefits

Relocation assistance

Paid training

Career growth opportunities

Qualifications

• Fluent in Italian and proficient in English.
• Passionate about online safety and customer service.
• Prepared to work in a multicultural environment.

Responsibilities

• Moderate user-generated content according to policies.
• Handle user inquiries professionally.
• Enforce safety guidelines and maintain interaction logs.

Skills

Fluent Italian (C2/native)

Strong English skills (B2+)

Empathy

Job description

We\u2019re Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you\u2019ll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Relocation support provided if you\u2019re moving from abroad

What You\u2019ll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]