Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international digital service provider in Portugal is looking for a Content Moderator/Customer Service Agent fluent in Italian. Responsibilities include moderating user-generated content and assisting users via various communication channels. Ideal candidates will have strong English skills and a passion for online safety. The role offers relocation assistance, full onboarding, and a clear path for career growth.

Benefits

Relocation assistance

Paid training

Supportive leadership

Career growth opportunities

Qualifications

• Fluent in Italian (C2/native) and proficient in English (B2+).
• Must have an EU Passport.
• Experience in customer service is preferable.

Responsibilities

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Escalate violations according to protocols.
• Enforce safety guidelines in online communities.
• Maintain logs of interactions and moderation actions.

Skills

Fluent Italian

Strong English

Empathy and professionalism

Job description

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What You'll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]