Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Bristol; On-site; GBP 21,000 - 31,000; Full time

Job summary

An international digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian and English to join their team in Portugal. The role involves reviewing content, managing user inquiries, and enforcing safety guidelines. Candidates should be passionate about online safety and customer support. The position offers relocation assistance, a multicultural environment, and career growth opportunities.

Benefits

Relocation assistance

Paid training

Career growth opportunities

Multicultural team environment

Modern office facilities

Qualifications

• Fluency in Italian (C2/native) and English (B2+).
• Passion for online safety and customer service.
• Experience in content moderation preferred.

Responsibilities

• Review and moderate user-generated content.
• Handle user inquiries via chat, email, or internal tools.
• Enforce safety guidelines to protect online communities.
• Maintain accurate logs of interactions.

Skills

Fluent Italian

Strong English skills

Customer support experience

Content moderation

Job description

We\u2019re Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you\u2019ll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Relocation support provided if you\u2019re moving from abroad

What You\u2019ll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]