Assistant Conference and Banqueting Manager

Exclusive Hotels; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in the United Kingdom is seeking an experienced Assistant Conference & Banqueting Manager to ensure successful operations within the Conference and Banqueting department. Responsibilities include managing events, supporting team training, and fostering strong relationships with clients. Ideal candidates should have a minimum of 2 years in a supervisory role in a 4 to 5 star hotel, strong customer service skills, and the ability to work under pressure.

Benefits

Competitive salary and benefits

29 days holiday

50% discount on food and beverage

Meals on duty provided for free

Access to training and development programs

Cycle to work scheme

Qualifications

• Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel.
• Flexibility to work different shift patterns including weekends.
• Well presented and able to listen and respond to guest needs.

Responsibilities

• Ensure expectations are exceeded in all areas of Conference & Banqueting.
• Support operational team in delivering exceptional standards.
• Lead from the front by running and overseeing events.

Skills

Customer service experience

Excellent verbal and written communication skills

Problem solving skills

Ability to multi-task

Good time keeping

Job description

Overview

In a Nutshell We have a fantastic opportunity for an experienced Assistant Conference & Banqueting Manager. This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements. A hands on position where you are expected to not only manage the team but also work alongside them, leading by example and demonstrating luxury standards.

Package Description

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service).
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• EAP provided by HospitalityAction
• HospitalityEssentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Main Responsibilities

• Ensure that expectations are exceeded at all times in all areas of Conference & Banqueting (C&B).
• Support the operational team in delivering exceptional standards.
• Lead from the front by running and overseeing events, remaining hands on within this busy food and beverage operation.
• Ensure that all Conference & Banqueting department standards remain consistent.
• Build a strong relationship with every client. Ensure that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements.
• Support the training of the team to deliver a consistently high level of service.

The Ideal Candidate

• Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel within a conference and banqueting department.
• Flexibility to work different shift patterns including weekends.
• Customer service experience and commitment to delivering this to a high standard.
• The ability to listen and respond to guest needs.
• Well presented.
• Good time keeping and ability to multi-task.
• Excellent verbal and written communication skills.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Can use initiative with excellent problem solving skills.

About The Company

Are we right for you?

Company Values

• We expect a lot but we’ll give a lot to get the right people.
• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.