Customer Service Executive

Room at the Top Recruitment; Stanstead St Margarets; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A recruitment agency in Stanstead Abbotts is seeking a Customer Service Executive. This permanent position offers a salary of up to £24,000. Responsibilities include handling inbound customer calls, providing great service, and identifying upsell opportunities. Benefits include a pension, healthcare, and hybrid working after training. Ideal candidates should have customer service experience and excellent communication skills.

Benefits

24 days holiday plus Bank Holidays

Company Pension

Private Health Care

Full Car Membership

Hybrid working after training

Qualifications

• Experience in providing excellent customer service.
• A talent for solving problems and delivering solutions.
• Great communication skills and attention to detail.

Responsibilities

• Handle inbound calls and emails from customers.
• Build relationships and trust with customers.
• Identify upsell opportunities during service interactions.

Skills

Customer service experience

Problem-solving

Communication skills

PC proficiency

Resilience

Flexibility

Job description

We have a new exciting opportunity for a customer service executive to work for our busy and well-established client based in Stanstead Abbotts. The role offers a salary of up to £24,000. This position is a permanent role and the working hours are 9am - 5pm, Monday - Friday (1 hour lunch break). Benefits include; Holiday entitlement - 24 days per year plus Bank Holidays, Company Pension, Private Health Care, Full Car Membership and benefits. Offering Hybrid working (3 days in the office, 2 days from home) once training has been completed.

Responsibilities

• As a Customer Service Executive, you'll be working in a fast-paced environment taking inbound calls from members of the public and clients about products and services. You'll speak with new or existing customers by phone and email, giving them world-class service.
• Speaking with customers/ clients, offering them support & ensuring they're aware of all the great benefits they have available to them.
• Building sustainable relationships and trust through open and interactive communication.
• Actively trying to retain customers/ clients where necessary
• Website design using WordPress
• Go the extra mile to achieve increased customer satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Identify Upsell/ Cross Selling opportunities - commission available currently attached to specific products
• Follow communication procedures, guidelines and policies
• Working towards performance & quality KPIs
• Contributing to your team, reporting into your team leader to help achieve the businesses commercial and customer service
• Ad Hoc Tasks
• There may be a requirement to undertake other duties from time to time as reasonably required.

Skills / Targets

• Experience in providing great customer service
• Someone with a real passion for great conversations and helping others
• A talent for solving problems and finding the best solutions for customers
• A confident PC user, with an eye for detail and accuracy
• A passion for helping others and delivering first-class customer service
• Great communication skills
• Patience to ensure each customer has a full understanding of the information discussed
• Determination and resilience to see a job through to its conclusion
• Resilience and positivity when faced with challenging situations
• Flexibility to adapt to change and an openness to feedback
• Honesty, integrity and respect for others