Hospitality Supervisor

Cinnamon Care Collection; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent care home organization in Exeter is seeking an experienced Hospitality Supervisor to ensure that high standards and customer satisfaction are met. This full-time role includes managing budgets, training team members, and collaborating with culinary staff. The ideal candidate has a background in hotel or catering management and strong communication skills.

Qualifications

• Experience in hotel or catering management.
• Knowledge of budget control and purchasing.
• Proven ability in food preparation and presentation.

Responsibilities

• Monitor and manage the home's budgets.
• Recruit, train, and manage team members.
• Ensure high standards of catering service.
• Support dining areas at meal times.
• Attend evening and weekend functions as needed.
• Train team on customer service standards.

Skills

Strong communication skills

Budget control

Team management

Food preparation and presentation

Education

Background in hotel or catering management

Job description

Overview

Hospitality Supervisor
£17.34 per hour plus company benefits
Full Time hours to include some weekend working

A Top 20 Rated Care Home Group 2025!

Awarded 'One of the UK’s Best Companies to Work For’

Watermeadow Grange in Topsham, Exeter is a beautiful care home providing 86 spacious ensuite bedrooms including a community dedicated to the care of people living with dementia.

This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times.

The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members.

You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.

The main responsibilities for this role are:

1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times