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Role Title: Subject Advisor - Business, Enterprise and Marketing

Work Setup: Hybrid (Predominantly Remote, occasional visits to the office only as needed)

Salary: £40,000-£45,000 per annum

About Pearson

At Pearson, we're passionate about helping everyone achieve their potential through learning. We believe education is the most powerful way to improve lives - whether for individuals, families, or entire communities. Our team is a blend of passionate educators, innovators, designers, and collaborators, all united by a shared mission: adding life to a lifetime of learning.

About the Role

The Subject Advisor plays a key role in supporting schools, colleges, and educators with Pearson's suite of qualifications in the UK and internationally.

As the face of Pearson qualifications, you'll often be the first point of contact for schools and educators. You'll be responsible for understanding their needs, offering expert guidance, and ensuring their voices are heard internally - helping us to continually improve and respond to their evolving requirements.

You'll be part of a friendly, experienced, and supportive team of Subject Advisors within Pearson's Enterprise Skills and Learning division - recognized as the team of subject-specific experts for each discipline.

You'll collaborate closely with colleagues across Product, Assessment, Sales, and Marketing, acting as a key link between schools, educators, and Pearson, ensuring our guidance, products, services, and support align with their needs.

A significant part of your role involves delivering high-caliber support across a range of channels - predominantly through our email platform, but also via phone, social media, online meetings, and our website - all while developing strong relationships with schools, educators, and stakeholders.

Key responsibilities include:

• Monitor social media for messages requiring a response and share relevant qualification updates, training, or new resources.
• Provide accurate and helpful responses to incoming queries from schools, department heads, exams officers, parents, and private candidates.
• Engage with our community pages by posting updates and addressing comments.
• Produce and publish subject-specific news and guidance documents and keep the subject landing page up to date with the latest information.
• Develop PowerPoint presentations for delivery at Multi-Academy Trusts, teaching associations, or training sessions tailored to their needs.
• Compose and send the monthly email update for educators - featuring qualification news, training events, and resources.
• Support live, online training sessions for educators and respond to questions in real time alongside the presenter.
• Capture and track teacher inquiries and feed back to colleagues for further action or service improvements.
• Develop additional guidance, video content, or resources to aid teacher understanding and delivery of qualifications.
• Proactively identify opportunities to improve service delivery and foster loyalty and retention by addressing frequently raised questions or growing customer needs.
• Share customer insights with the team and collaborate to enable ongoing service excellence across all subject specialisms.
• Support colleagues by participating in team meetings, sharing best practices, and delivering a consistently high standard of service.
• Contribute to qualification redevelopment meetings, offering expertise and educator perspectives to aid in designing curricula and assessments.
• Liaise with Customer Service team members who handle phone inquiries to make sure they're up to speed with policy and guidance.
• Stay up to date with education policy, Ofqual regulations, subject association news, blogs, and other sector-specific media.

This role requires the following strengths and behaviours:

• Educated to degree level with relevant subject qualifications in Business, Enterprise and Marketing.
• A qualified teacher with classroom experience (UK or international) and familiarity with qualifications and education systems.
• A confident, empathetic communicator who can deliver training sessions, produce clear guidance, and foster strong relationships with educators.
• A networker who enjoys using social media and digital platforms to connect with stakeholders.
• A strategic thinker who can contribute to service improvements and innovations, retaining loyalty and growing Pearson's reach.
• Ability to work independently while also embracing team collaboration.
• Exceptional organizational skills - able to juggle multiple priorities, respond in a timely manner, and manage competing demands.

Job Location and Hours

This role is aligned to our London office at: Pearson UK, 80 Strand, London, WC2R 0RL

We work a 37.5-hour week, with all our team free to flex their day around our core hours, which are Monday to Friday, 10 to 4 GMT/BST. School runs, etc can be accommodated. Other flexible working patterns can be considered, including part-time working and non-traditional hours. As we regularly work with global teams, particularly in India and the US, there may be the occasional need to accommodate meetings outside of core hours.

For this role there is a requirement to provide occasional out-of-hours support during business-critical periods.

Your benefits and rewards

At Pearson, we offer a range of benefits, which include:

• 25 days annual leave (increasing by 1 day with every year of continuous service up to 30 days)
• Annual leave trading (+/- 5 days)
• Annual bonus
• Private pension plan scheme where we pay in double what you contribute, up to 16% depending on your age
• Private medical and dental care insurance options, plus free eye tests
• Stock/share purchase options
• Maternity, paternity, and family care leave, as well as flexible working policies
• An employee wellbeing assistance programme
• Cycle to work scheme, volunteering days, gym membership concessions in selected office locations, along with retail and leisure discounts

Diversity and Inclusion at Pearson

Pearson is committed to the Race Charter, pledging to ACT ON for a more inclusive workplace. Recognized by Stonewall in the Top 100 LGBTQ+ Employers, we achieved 100% on the Human Rights Campaign Foundation's CEI Index in 2020.

Additionally, we're on the Disability Equality Index and Bloomberg Gender Equality Index, hold Investors in People Gold, and are recognized as a Working Mums Top Employer and Age Positive employer.

\#LI-POST

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Enterprise Learning & Skills

Schedule: FULL\_TIME

Req ID: 20011