It Support jobs in United Kingdom

You will be part of a diverse team at the forefront of the bank's digital strategy, supporting colleagues via web-chat and telephone.

Work Arrangement: You will work from home 4 days a week, with the necessary equipment provided. One day a week, you will visit our new office with free parking to collaborate with the team.

1. Provide a single point of contact for internal colleagues reporting IT issues.
2. Diagnose and resolve technical issues using problem-solving skills and questioning techniques.
3. Gather technical information and assess business impact to minimize downtime for colleagues.

• A passion for customer service.
• Strong communication skills, both written and verbal.
• Previous service desk experience and understanding of KPIs is advantageous.
• Knowledge of Windows 10, Microsoft applications, Active Directory, and Exchange (skills can be developed through training).

• Opportunity to transition to a permanent role based on performance.
• Six weeks of paid training.

If you're interested and want to learn more, please apply now. IND_PC1

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio act as an Employment Business regarding this vacancy.