Desk-Side IT Support Engineer (OSS Specialist)

Hitachi Vantara Corporation; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in Glasgow is seeking an OSS Specialist to deliver Desk Side Support to IT users. The role requires managing IT-related issues with a proactive mindset and ensuring that the equipment is ready for use. Candidates should possess a formal IT qualification or apprenticeship and have excellent communication skills to interact with both technical and business audiences. This position does not provide visa sponsorship for employment.

Qualifications

• Communicate effectively with both business and technical audiences.
• Handle IT-related issues efficiently and effectively.
• Manage physical stock of devices and conduct inventory checks.

Responsibilities

• Deliver Desk Side Support to IT users.
• Aid incident resolution by collaborating with various support teams.
• Ensure 'ready-to-use' condition for IT equipment.

Skills

Excellent communication skills

Proactive and solution-oriented mindset

Ability to work independently

Education

Formal qualification in IT or completed apprenticeship

Job description

A leading technology company in Glasgow is seeking an OSS Specialist to deliver Desk Side Support to IT users. The role requires managing IT-related issues with a proactive mindset and ensuring that the equipment is ready for use. Candidates should possess a formal IT qualification or apprenticeship and have excellent communication skills to interact with both technical and business audiences. This position does not provide visa sponsorship for employment.