Strategic IT Service Delivery Leader | Multi‑Vendor

IOVENDO; East Malling; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT service firm in the United Kingdom is seeking a Head of IT Service Delivery to lead and improve their IT operations. The ideal candidate will have proven experience in leading IT support functions, managing budgets exceeding £1 million, and excellent communication skills to drive organisational change. This role offers an opportunity to oversee IT service excellence aligned with ITIL practices and to work with diverse teams and suppliers to achieve high-quality outcomes.

Qualifications

• Proven experience leading IT support functions or shared service environments.
• Strong background in ITIL frameworks and service management methodologies.
• Demonstrable expertise in managing budgets of £1m+.
• Experience managing and developing IT teams.
• Excellent communication skills, with the ability to influence others.

Responsibilities

• Provide strategic leadership for shared IT services across the organisation.
• Manage and develop IT support teams, fostering a culture of collaboration.
• Oversee the ITIL‑aligned processes including Incident and Change Management.
• Lead and manage an annual IT operational budget exceeding £1 million.
• Manage relationships with third‑party suppliers for quality and compliance.
• Drive innovation and operational efficiencies through technology.

Skills

Leading IT support functions

ITIL frameworks

Budget management

Team leadership

Excellent communication

Customer-focused approach

Job description

A leading IT service firm in the United Kingdom is seeking a Head of IT Service Delivery to lead and improve their IT operations. The ideal candidate will have proven experience in leading IT support functions, managing budgets exceeding £1 million, and excellent communication skills to drive organisational change. This role offers an opportunity to oversee IT service excellence aligned with ITIL practices and to work with diverse teams and suppliers to achieve high-quality outcomes.