Technical Writer

EOS IT Solutions; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global technology and logistics company is seeking a Technical Writer to produce comprehensive documentation for end users across northern and western Europe. The ideal candidate will have at least two years of experience in a similar role within a networking or data center environment. Responsibilities include transforming existing SOPs into user-friendly documents, maintaining documentation accuracy, and improving knowledge management systems. Proficiency in English and experience with platforms like Confluence is essential. This position offers the opportunity to contribute to a diverse and inclusive work environment.

Qualifications

• Minimum of 2 years’ experience in a similar role in a networking or data center environment.
• Experience in using knowledge management platforms.
• Experience managing multiple projects and meeting tight deadlines.

Responsibilities

• Transform existing SOP documentation into detailed working instructions.
• Produce new SOPs, working instructions and playbooks.
• Maintain up-to-date documentation across the service.
• Optimize documentation into a knowledge management system.
• Distill complex processes into clear guides for non-technical audiences.
• Work with site management to identify documentation gaps.

Skills

Attention to detail

Written and spoken English proficiency

Project management

Tools

Confluence

MS Office

Google Suite

Job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency

THE POSITION:

We are looking for a Technical Writer who will produce working instructions, runbooks and other required documentation for end users throughout northern and western Europe. You will be detail-oriented and able to create clear, thorough documentation for a wide audience.

WHAT YOU WILL DO

• Transform existing SOP documentation into detailed working instructions for end users in both data center and IT logistics environments
• Produce new SOPs, working instructions and playbooks to reflect new process, technology and ways of working
• Maintain up-to-date documentation across the service
• Collate, organize and optimize documentation into a knowledge management system for end users
• Distill complex processes and ideas into clear process guides for non-technical audiences
• Work with site management and SMEs to identify additional documentation gaps, improvements and updates

ESSENTIAL CRITERIA:

• Minimum of 2 years’ experience in a similar role in a networking or data center environment
• Proficient in written and spoken English
• Experience in using knowledge management platforms
• Strong attention to detail
• Experience managing multiple projects and meeting tight deadlines

DESIRABLE CRITERIA:

• Experience in light markup languages
• Previous experience of working with Confluence
• Good working knowledge of MS Office and Google Suite

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.