We are looking for an enthusiastic and compassionate individual to join our team. The successful candidate will have experience in providing information, advice or acting as an advocate on someone's behalf.
Full-time and part-time roles will be considered, 24 - 37.5 hours per week. Pay will be dependent on experience.
Job Description:
Deal with large numbers of standard queries, as well as assisting on more complex cases from
members of the public by phone, email, social media or face to face. Ongoing communication may be
required
Draft responses to constituents and to third party organisations such as Councils, Government Departments and Housing Associations.
Ensure records are kept and information managed confidentially in line with the data protection
legislation
Analyse patterns of enquiries and produce reports
Assist MP surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Critically analyse patterns of enquiries and articulate the findings in reports and communication with
the MP and other staff members
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance
with the MP
Follow up on social media queries and comments
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel
for work occasionally
Support the office in constituency outreach, including printed and online communication
Strong writing, research and communication skills
Excellent command of written English to produce quality correspondence, representing the MP in written materials
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.