Patient Triage Advisor - Lung Cancer Screening

InHealth Group; Middlewich; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a Patient Triage Advisor for their Lung Cancer Screening team. The successful candidate will handle patient appointments, conduct consultations to determine eligibility, and maintain patient records. Experience in customer service, strong communication skills, and understanding of data protection are essential. The role offers a salary of £23,809.50 plus commission, with flexible full-time hours.

Qualifications

• Experience in a customer or patient-facing role is essential.
• Must demonstrate strong communication and organisational skills.
• An understanding of patient confidentiality and data protection (GDPR) is required.

Responsibilities

• Manage patient bookings and appointments through calls.
• Conduct telephone triage consultations to assess eligibility.
• Maintain patient records accurately and report data as necessary.
• Ensure follow-up appointments comply with NHS guidelines.

Skills

Customer service experience

Strong communication skills

Organisational skills

Empathy

Job description

Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life‑saving appointments. This is a rewarding opportunity to make a real difference in peoples lives while working in a fast‑paced, supportive environment.

Main duties of the job

What you'll do:

• Handle inbound and outbound calls to schedule and manage patient appointments
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow‑up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from all backgrounds

What were looking for:

• Experience in a customer or patient-facing role
• Strong communication and organisational skills
• Understanding of patient confidentiality and data protection (GDPR)
• Comfortable working with internal systems and quality assurance processes
• Confident handling queries with empathy and professionalism

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Job description

Patient Triage Advisor – Lung Cancer Screening
Location: Universal House, Erf Way, Middlewich. Please note: The nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel.
Salary: £23,809.50 + Commission
Hours: Full-time | 8-hour shifts between 8 am – 8 pm, Monday to Friday (flexible working pattern), working 1 Saturday per month 8 am – 12 pm

Employer details

Employer name

InHealth Group

Address

Universal House, Erf Way

Middlewich

CW100QJ

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)