Administration Team Leader

NHS; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A prestigious healthcare provider in Greater London is seeking an experienced Administration Team Leader for its Neurology service team. The role involves managing a team of coordinators, ensuring efficient operations, and fostering a collaborative work environment. Applicants should possess leadership skills, a strong knowledge of administrative processes, and proficiency in Excel. This is a full-time role offering competitive salary and benefits, promoting flexibility in working patterns.

Qualifications

• Demonstrable leadership skills and experience in clinical administration.
• Expert knowledge of administrative procedures and confidentiality requirements.
• Able to work independently and manage a team effectively.

Responsibilities

• Lead a team of administration pathway coordinators.
• Promote clear expectations and direction within the team.
• Provide support and guidance to ensure effective team performance.

Skills

Leadership skills

Excel proficiency

Communication skills

Data analysis

Education

Degree or equivalent training in administration

Job description

Go back University College London Hospitals NHS Foundation Trust

Administration Team Leader

The closing date is 24 December 2025

We are seeking an experienced Admin Team Leader to join our Neurology service, specifically working with the Multiple Sclerosis team.

As the Team Leader you will be a highly motivated individual with demonstrable leadership skills and a passion for continuous improvement. You will work closely with senior management, ensuring seamless operations and effective communication. You will bring a positive attitude and commitment to training and development as well as supporting a collaborative, consistent and efficient working environment.

A willingness to learn is essential as you will be expected to gain a sound working knowledge of the MS service, its organization and processes. In addition, you will acquire an in-depth understanding of MS treatment pathways (for which training will be given).

You must demonstrate good communication skills at all levels and uphold the UCLH Trust Values at all time.

Main duties of the job

You will be expected to provide leadership, support, advice and guidance as you manage a team of administration pathway coordinators, including promoting clear expectations, direction and motivation to achieve personal and shared goals.

A good working knowledge of Excel is essential for this role as well as experience of using electronic patient record systems and significant experience in clinical administration especially working with RTT pathways and targets.

Please note this post will be available from 01/03/2026.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England – In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
• Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
• Experience of supervising a team of staff or experience of project management and change methodology
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
• Previous NHS experience, or experience of working in a Health Care setting

Skills and Abilities

• Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or to escalate where necessary.
• Advanced keyboard skills, and competent use of IT.
• Able to deal with sensitive information with tact, diplomacy and understanding

Communication

• Communication – Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)

Personal and People Development

• Able to work independently, managing own workload and allocating work appropriately to others.
• Able to induct new staff into the department, providing training to new colleagues.
• Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.

Specific Requirements

• Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

£37,259 to £45,356 a year per annum inclusive of HCAS