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Operations Manager
Descrizione del lavoro
A leading finance company in Manchester seeks an Operations Manager to lead a team and enhance customer service efficiency. Candidates should have proven collections leadership experience and excellent communication skills. This role offers a full-time position with a hybrid working model and various employee perks, including a discretionary bonus scheme and private medical care.
Servizi
Competenze
- Proven experience in a Collections leadership role within a regulated environment.
- Strong understanding of collections strategies and best practice.
- Ability to analyse data and make data-driven decisions.
Mansioni
- Lead and mentor a team of Team Leaders to achieve key performance indicators.
- Create a motivating customer-centric culture.
- Collaborate with cross-functional teams to optimise workflows.
Conoscenze
Strumenti
Manchester
Discretionary Company Bonus Scheme
Monday Saturday (37.5 hours per week) hybrid
- 25 days holiday (rising to 28 after 3 years service) plus bank holidays to take time to recharge and do something you love.
- Private Medical - via vitality with reward schemes paid for you and your family.
- Health cash plan - via Simply Health for employees and children claiming money back for dental optical etc
- Pension Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
- Free breakfast drinks and fruit in the office you can help yourself to cereals toast fizzy drinks and lots of fruit.
- Employee discounts discounts you can access anywhere anytime for all major shops.
- 1 day volunteer day per year an opportunity to give back to the community each year.
- Mental health care 6 free counselling sessions via our EAP (Employee Assistance Programme).
- Paid sick leave enhanced company sick pay.
- Enhanced family leave we provide enhanced family leave for primary and secondary caregivers.
Our mission is to be the UKs simplest way to find and finance the greatest value used car. We want to put car buyers back in control and make the car buying experience as simple straightforward and joyful as possible as car buyers deserve oodles of car buying confidence!
We are a team of 450 people located in Manchester Oxford and London. Over the past 6 years weve supported 10000s of customers on their car buying journey and know 2025 is shaping up to be another exciting year!
The Operations Manager will be reporting into our Head of Customer the role you will an effective leader who has impact through building high performing teams. You will lead a team of Collection and Customer Service Team Leaders and will support on the departmental strategy and vision.
If you are passionate driven and committed to providing a first-class customer experience then wed love to hear from you.
- Lead and mentor a team of Team Leaders to achieve the departmental key performance indicators.
- Create an inspiring and motivating customer centric culture.
- Provide regular feedback to Team Leaders to support their development.
- Identify developmental gaps in the department and plans how these will be closed.
- Develop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service.
- Define and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions.
- Share and present key information to stakeholders.
- Collaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy.
- Support in drafting and implementing policies and procedures.
- Proven experience in a Collections leadership role within a regulated environment.
- Strong understanding and knowledge of collections strategies and best practice.
- Ability to analyse data and make data driven decisions.
- Excellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups.
- Initial screening (30 mins)
- Capability and values interview (1 hour)
- Final Interview
Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodlers mind when making business decisions.
- Embrace being human empathy and diversity make us stronger
- Strive for awesome its awesome when we do better every day
- Everyones a builder were in this together and we win as a team
- Bravely honest were honest with ourselves and everyone else
- Think customer theyre at the heart of everything we do
To find out more about our culture and what happens at Oodle check out ourLinkedIn and Instagram.
Manager
Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management
Full Time
years
1
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.