Trade Counter Assistants

Eurocell Plc; Greater London; On-site; GBP 31,000; Full time

Job summary

A leading building materials company in Greater London seeks a Trade Counter Assistant to handle sales and provide exceptional customer service. The ideal candidate will have strong sales skills, a valid driving license, and experience in a retail or trade environment. This full-time position offers competitive pay with bonuses and extensive benefits, including healthcare, discounts, and opportunities for career growth.

Benefits

Healthcare cash plan

3× salary life assurance

Staff discount

25 days holiday plus statutory holidays

Qualifications

• Hands-on, customer-focused approach.
• Full and valid driving license required.
• Experience in a retail/trade environment preferred.

Responsibilities

• Responsible for trade counter sales and achieving targets.
• Provide exceptional customer service to new and existing customers.
• Support the Branch Manager with timely actions and activities.

Skills

Customer service skills

Sales experience

Organizational skills

IT skills

Driving license

Tools

SAP

MS Office

Job description

Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day‑to‑day branch operations.

Responsibilities and Qualifications

• Responsible for trade counter sales to achieve sales targets and confidently communicate product knowledge to customers.
• Provide exceptional customer service and support to new and existing customers.
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans.
• Responsible for route planning, safe driving and keeping the company vehicle clean.
• Support the Branch Manager with actions and activities on time, in full.
• Comply with Health and Safety, company policies and procedures.
• Ensure excellence in customer service, operational standards and branch sales targets are achieved.
• Support the delivery of sales targets while developing and maintaining positive customer relationships.
• Assist with the delivery of branch operations.
• Provide support and assistance to branch colleagues as required.
• Maintain branch standards, including warehouse and stock management, front of house cleanliness and point of sale. Passion and energy to deliver exceptional customer service and achieve business targets.
• A hands‑on, customer‑focused approach – confident and happy to serve customers and proactively engage with potential future customers.
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy.
• Good organisational skills, with ability to prioritise and use own initiative.
• Confident IT user, with experience of MS Office and industry standard software such as SAP.
• A full and valid driving licence is essential; an FLT licence could be a distinct advantage.
• Previous branch stock‑take experience could be a distinct advantage.
• Comfortable working in a small team and occasionally alone.
• Experience within a similar role – ideally in a trade / builders merchant / retail, glazing or uPVC environment – could be a distinct advantage.

Hours & Salary

Hours: 44 per week, 7 am – 4:30 pm, Monday to Friday, 8 am – 12 pm on a rota – Permanent role.

Salary: £27,936 basic salary, plus 10% zone allowance per year, totalling £30,730. Bonus/OTe: Realistic total earning potential up to £34,330 per year.

Benefits

• Healthcare cash plan.
• 3× salary life assurance.
• High street discounts.
• Staff discount.
• Christmas shutdown period.
• Occasional Saturdays, on a rota basis.
• No Sunday opening.
• Branches close at 4:30 pm during the week, supporting work/life balance.
• Free healthcare plan for all employees.
• Exceptional monthly branch bonus.
• Industry leading induction and training programmes.
• Excellent opportunities to grow and progress career.
• Competitive basic salary.
• 10% zone allowance.
• Excellent monthly bonus scheme.
• 25 days holiday plus statutory holidays – usually 33 days total each year.
• Free life assurance plan of 3× annual salary, Christmas shutdown.
• Option to join Eurocell Share Save Scheme at discounted rates.
• Company pension plan.
• Employee discount on Eurocell products.
• Discounts across many well‑known online and high‑street retailers.
• Blend of training, including e‑learning and on‑the‑job training.
• Care First Employee Assistance Programme (24/7).
• Colleague referral programme; pay for successful referrals.
• Excellent opportunities to grow and progress career.

Company Overview

Eurocell is a stock‑market listed PLC and the market leader for uPVC products within the building industry. We know our people are our greatest asset, and we are successful, dynamic, ambitious and looking for great team players to grow with us.