Team Leader

Ministry of Justice; Norwich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A UK governmental body in Norwich is seeking a Team Leader to guide a team in providing excellent administrative support and customer service. The role includes motivating the team, monitoring performance, and delivering customer-facing operational support. Candidates must have experience in an administrative role, excellent communication skills, and team leadership abilities. The position offers hybrid working and numerous benefits including annual leave, training opportunities, and pension options.

Benefits

Annual leave: 25 days on appointment, increasing to 30 after five years

Pension scheme options

Extensive training and development opportunities

Employee‑run networks and access to family‑friendly policies

Free annual sight tests for employees who use computer screens

Access to flexible benefits such as voluntary benefits, retail vouchers and discounts

Qualifications

• Experience in an administrative role within a customer‑focused environment.
• Ability to motivate and support a team.
• IT proficiency with the ability to learn new technologies.
• Excellent communication, organisational and prioritisation skills.
• DBS basic clearance (to be obtained prior to appointment).

Responsibilities

• Motivate and support your team to deliver excellent customer service.
• Prioritise and organise work within your area.
• Provide statistical data to management and judiciary.
• Monitor and analyse performance trends.
• Develop leadership skills and support others.

Skills

Experience in an administrative role within a customer‑focused environment

Ability to motivate and support a team

IT proficiency with the ability to learn and adapt to new technologies and software packages

Excellent communication, organisational and prioritisation skills

Job description

Our Team Leaders play a critical role in delivering justice. Your task will be to guide your team to provide excellent administrative support and customer service to service users, judiciary, and management.

Position Details

• Permanent, full‑time (37 hours per week) at Norwich Magistrates Court – includes accommodation responsibilities and occasional travel to local HMCTS sites.
• Fixed term (up to 12 months) at either Norwich or Ipswich Magistrates Court – part‑time considered; minimum three full days per week. Occasional travel required for cover.

Responsibilities

• Motivate and support your team to deliver excellent customer service and achieve performance targets.
• Prioritise and organise work within your area, ensuring your team is fully skilled to meet objectives.
• Contribute to operational, performance and service standards, and provide statistical data to management and judiciary.
• Monitor and analyse performance trends, conduct reviews of procedures and work practices, recommend improvements, and manage the implementation of new initiatives and legislation.
• Develop your leadership skills through the HMCTS leadership offer and support others in doing the same.
• Deliver customer‑facing operational support in an office setting, providing HMCTS services to the public.

Qualifications & Experience

• Experience in an administrative role within a customer‑focused environment.
• Ability to motivate and support a team.
• IT proficiency with the ability to learn and adapt to new technologies and software packages.
• Excellent communication, organisational and prioritisation skills.
• DBS basic clearance (or will be obtained prior to appointment).

Working Arrangements & Benefits

• Standard full‑time working hours: 37 hours per week (part‑time, flexible and job‑sharing options available).
• Hybrid working where business needs allow – minimum 60% office time.
• Annual leave: 25 days on appointment, increasing to 30 after five years, with the option to buy or sell up to three days per year.
• Pension scheme options – choose the scheme that best suits you.
• Extensive training and development opportunities.
• Employee‑run networks and access to family‑friendly policies.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts.

Veterans

The Civil Service includes a guaranteed interview scheme for eligible former members of the Armed Forces, recognising and valuing their service.

Immigration & Sponsorship

From 22 July 2025, the role does not meet the eligibility criteria for Skilled Worker visa sponsorship unless you have held a continuous Skilled Worker visa prior to that date.

Equal Opportunities

The Civil Service is an equal opportunity employer, committed to attracting, retaining and developing talent wherever it is found. We value diversity and inclusion in all our activities.

Recruitment

Recruitment is by merit, based on a fair and open competition. If you feel the process has breached principles, you may raise a formal complaint through the designated channels.