Operations Manager

Oodle Finance; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading finance company in Manchester seeks an Operations Manager to lead a team and enhance customer service efficiency. Candidates should have proven collections leadership experience and excellent communication skills. This role offers a full-time position with a hybrid working model and various employee perks, including a discretionary bonus scheme and private medical care.

Benefits

25 days holiday (rising to 28 after 3 years)

Private Medical

Health cash plan

5% pension contribution

Free breakfast and drinks

Employee discounts

1 day volunteer leave

Mental health care

Enhanced sick leave

Enhanced family leave

Qualifications

• Proven experience in a Collections leadership role within a regulated environment.
• Strong understanding of collections strategies and best practice.
• Ability to analyse data and make data-driven decisions.

Responsibilities

• Lead and mentor a team of Team Leaders to achieve key performance indicators.
• Create a motivating customer-centric culture.
• Collaborate with cross-functional teams to optimise workflows.

Skills

Collections leadership experience

Data analysis skills

Excellent communication skills

Interpersonal skills

Tools

Microsoft Outlook

Warehouse Management System

Job description

Operations Manager

Manchester

Discretionary Company Bonus Scheme

Monday Saturday (37.5 hours per week) hybrid

Our perks

• 25 days holiday (rising to 28 after 3 years service) plus bank holidays to take time to recharge and do something you love.
• Private Medical - via vitality with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employees and children claiming money back for dental optical etc
• Pension Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
• Free breakfast drinks and fruit in the office you can help yourself to cereals toast fizzy drinks and lots of fruit.
• Employee discounts discounts you can access anywhere anytime for all major shops.
• 1 day volunteer day per year an opportunity to give back to the community each year.
• Mental health care 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave enhanced company sick pay.
• Enhanced family leave we provide enhanced family leave for primary and secondary caregivers.

Oodle who are we

Our mission is to be the UKs simplest way to find and finance the greatest value used car. We want to put car buyers back in control and make the car buying experience as simple straightforward and joyful as possible as car buyers deserve oodles of car buying confidence!

We are a team of 450 people located in Manchester Oxford and London. Over the past 6 years weve supported 10000s of customers on their car buying journey and know 2025 is shaping up to be another exciting year!

The Role

Operations Manager at Oodle Car Finance.

The Operations Manager will be reporting into our Head of Customer the role you will an effective leader who has impact through building high performing teams. You will lead a team of Collection and Customer Service Team Leaders and will support on the departmental strategy and vision.

If you are passionate driven and committed to providing a first-class customer experience then wed love to hear from you.

What you'll be getting up to:

The role will cover the following but is not limited to:

• Lead and mentor a team of Team Leaders to achieve the departmental key performance indicators.
• Create an inspiring and motivating customer centric culture.
• Provide regular feedback to Team Leaders to support their development.
• Identify developmental gaps in the department and plans how these will be closed.
• Develop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service.
• Define and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions.
• Share and present key information to stakeholders.
• Collaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy.
• Support in drafting and implementing policies and procedures.

You’ll be a great fit if you have:

• Proven experience in a Collections leadership role within a regulated environment.
• Strong understanding and knowledge of collections strategies and best practice.
• Ability to analyse data and make data driven decisions.
• Excellent communication and interpersonal skills with the ability to influence effectively across multiple stakeholder groups.

Hiring Process

• Initial screening (30 mins)
• Capability and values interview (1 hour)
• Final Interview

Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodlers mind when making business decisions.

• Embrace being human empathy and diversity make us stronger
• Strive for awesome its awesome when we do better every day
• Everyones a builder were in this together and we win as a team
• Bravely honest were honest with ourselves and everyone else
• Think customer theyre at the heart of everything we do

To find out more about our culture and what happens at Oodle check out ourLinkedIn and Instagram.

Required Experience

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type

Full Time

Experience

years

Vacancy

1